PayPal: awesome support process. Walked me thru everyth...
A PayPal customer review by GetHuman user ~Thomas Braun from November 14th, 2017
Background on ~Thomas Braun's case
GetHuman: ~Thomas Braun - can you tell our other PayPal customers when your case took place?
~Thomas Braun: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Thomas Braun a list of common PayPal problems)
~Thomas Braun: "Recover account" was why I was trying to call.
~Thomas Braun's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thomas Braun: awesome support process. Walked me thru everything,answered what I needed and I am truely impressed with this service so far. Thanks and I appreciate the assistance. Cheers
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Thomas Braun: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thomas Braun: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Thomas Braun: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Thomas Braun: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thomas Braun taken from his PayPal customer service problem that occurred on November 8th, 2017.