Pinterest: Your company should seriously consider fixing t...

A Pinterest customer review by GetHuman user ~Kim from November 24th, 2017

Background on ~Kim's case

GetHuman: ~Kim - can you tell our other Pinterest customers when your case took place?
~Kim: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Pinterest, and if so, how?
~Kim: I used a help page I found on the GetHuman Pinterest customer service contact info page: Contact Pinterest Customer Service
GetHuman: And which of these common Pinterest customer issues best describes the reason you wanted to talk to them?
(Shows ~Kim a list of common Pinterest problems)
~Kim: "Update account information" was why I was trying to contact.

~Kim's review of Pinterest customer service

GetHuman: So how would you sum up your experience for GetHuman's Pinterest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kim: Your company should seriously consider fixing their website problem. You can never reset password nor receive the email to reset the password. Plan on loosing a lot of business or consider getting a new IT Department
GetHuman: Let's quantify your experience contacting Pinterest. On a scale of 1 to 5, how easy is it go get help on a Pinterest problem?
~Kim: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kim: I'd give them a three out of five on communication.
GetHuman: And what about Pinterest's ability to quickly and effectively address your problem?
~Kim: For that I would say two out of five.
GetHuman: And finally- any advice for other Pinterest customers?
~Kim: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pinterest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kim taken from his Pinterest customer service problem that occurred on November 16th, 2017.

Pinterest

3.00 of 5 stars | 14 reviews

~Kim's Pinterest Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Pinterest, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Pinterest in any way.

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