Pivotal Payments: Absolutely terrible. Terrible rates, terrible...
A Pivotal Payments customer review by GetHuman user ~kman from October 31st, 2017
Background on ~kman's case
GetHuman: ~kman - can you tell our other Pivotal Payments customers when your case took place?
~kman: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to Pivotal Payments, and if so, how?
GetHuman: And which of these common Pivotal Payments customer issues best describes the reason you wanted to talk to them?
(Shows ~kman a list of common Pivotal Payments problems)
~kman: "None of those really matches why I wanted to contact Pivotal Payments that day." was why I was trying to contact.
~kman's review of Pivotal Payments customer service
GetHuman: So how would you sum up your experience for GetHuman's Pivotal Payments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kman: Absolutely terrible. Terrible rates, terrible equipment, and terrible customer service. They may answer the phones but they don't do anything to deal with anyone's problems. No one ever calls you back when they are supposed to. If you request to speak to someone of authority they will just tell you that no managers are on duty! Keep far away from this company... just google search for "pivotal payments complaints" and you'll find more than enough infuriated customers.
GetHuman: Let's quantify your experience contacting Pivotal Payments. On a scale of 1 to 5, how easy is it go get help on a Pivotal Payments problem?
~kman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kman: I'd give them a four out of five on communication.
GetHuman: And what about Pivotal Payments's ability to quickly and effectively address your problem?
~kman: For that I would say one out of five.
GetHuman: And finally- any advice for other Pivotal Payments customers?
~kman: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pivotal Payments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kman taken from his Pivotal Payments customer service problem that occurred on October 28th, 2017.