Pivotal Payments: I have had a HORIBBLE experience with Pivotal P...
A Pivotal Payments customer review by GetHuman user ~Still Waiting... from November 5th, 2017
Background on ~Still Waiting...'s case
GetHuman: ~Still Waiting... - can you tell our other Pivotal Payments customers when your case took place?
~Still Waiting...: Yes I can. It was afternoon, on October 31st.
GetHuman: Did you reach out to Pivotal Payments, and if so, how?
GetHuman: And which of these common Pivotal Payments customer issues best describes the reason you wanted to talk to them?
(Shows ~Still Waiting... a list of common Pivotal Payments problems)
~Still Waiting...: "None of those really matches why I wanted to call Pivotal Payments that day." was why I was trying to call.
~Still Waiting...'s review of Pivotal Payments customer service
GetHuman: So how would you sum up your experience for GetHuman's Pivotal Payments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Still Waiting...: I have had a HORIBBLE experience with Pivotal Payments. My wait time to speak with someone was only a few minutes... but the person I spoke to couldn't do anything for me... I've waited * weeks to speak to a "supervisor"**First I signed up with Axxcess payments who uses Pivotal for processing and the first * terminals would not work so they agreed to return my money after many phone calls I recieved my Credit to the account in April when I recieved the terminals in January.**When I later signed up with Charge National for the same reason* rate, I found out when setting up the terminal that they process through Pivotal as well. Well the rocket scientists could not figure out that I now had * accounts with them and started charging me again for the first terminals and the second ones. Finally Today (May **) I recieved credit in my account for the first terminals.**I have literally been calling their *€*help*€* line every day for the past * weeks, and literally everyday they tell me * of
GetHuman: Let's quantify your experience contacting Pivotal Payments. On a scale of 1 to 5, how easy is it go get help on a Pivotal Payments problem?
~Still Waiting...: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Still Waiting...: I'd give them a one out of five on communication.
GetHuman: And what about Pivotal Payments's ability to quickly and effectively address your problem?
~Still Waiting...: For that I would say two out of five.
GetHuman: And finally- any advice for other Pivotal Payments customers?
~Still Waiting...: Call them early in the day or late. Don't forget any personal or account information you might need for Pivotal Payments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Still Waiting... taken from his Pivotal Payments customer service problem that occurred on October 31st, 2017.