Pottery Barn: This company boasts about its customer service...
A Pottery Barn customer review by GetHuman user ~NLMc from November 1st, 2017
Background on ~NLMc's case
GetHuman: ~NLMc - can you tell our other Pottery Barn customers when your case took place?
~NLMc: Sure. It was evening, on October 28th.
GetHuman: Did you reach out to Pottery Barn, and if so, how?
GetHuman: And which of these common Pottery Barn customer issues best describes the reason you wanted to talk to them?
(Shows ~NLMc a list of common Pottery Barn problems)
~NLMc: "Cancel order" was why I was trying to call.
~NLMc's review of Pottery Barn customer service
GetHuman: So how would you sum up your experience for GetHuman's Pottery Barn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NLMc: This company boasts about its customer service online, but I ordered a sofa (in store) nearly a month ago, and still cannot get a delivery date. The in-store-promo guaranteed delivery in ** days, but I was told by a customer service rep by phone that promo items are frequently back-ordered. The particular sofa I ordered was back-ordered for over three weeks, and I was told today that I would not receive delivery for another two weeks. But they were all too happy to take my money and neglect to tell me I would be waiting a month and a half for my merchandise. I will never buy anything from PB again that I cannot carry out the door in a bag.
GetHuman: Let's quantify your experience contacting Pottery Barn. On a scale of 1 to 5, how easy is it go get help on a Pottery Barn problem?
~NLMc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NLMc: I'd give them a two out of five on communication.
GetHuman: And what about Pottery Barn's ability to quickly and effectively address your problem?
~NLMc: For that I would say three out of five.
GetHuman: And finally- any advice for other Pottery Barn customers?
~NLMc: Call them early in the day or late. Don't forget any personal or account information you might need for Pottery Barn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NLMc taken from his Pottery Barn customer service problem that occurred on October 28th, 2017.