Priceline: The rep I reached via this * was amazing. I con...
A Priceline customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Priceline customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Priceline problems)
~Anonymous: "Update Booking" was why I was trying to call.
~Anonymous's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The rep I reached via this * was amazing. I contacted Priceline three other times over a four day period at another *** * and could only reach customer service reps in Mexico who indicated it may take until my check-in date of Feb * to resolve my situation. The rep I spoke to today contacted the hotel, confirmed as I had learned from talking to the hotel that I had no reservation at this hotel as Priceline and all other wholesalers were blocked from booking rooms at this hotel during my desired time frame as a PGA golf tournament was taking place in the area. The representative refunded my entire prepayment, which was my desired result. I am now going to book another room, but it certainly will not be through Priceline despite the tremendous service I received today. It was just too much work and aggravation over the last four days to correct the error originally made by Priceline.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Priceline customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Priceline customer service problem that occurred on November 21st, 2017.