Princess Cruise Line: Abandoned in Montreal at Midnight by Princess o...
A Princess Cruise Line customer review by GetHuman user ~Malky from November 19th, 2017
Background on ~Malky's case
GetHuman: ~Malky - can you tell our other Princess Cruise Line customers when your case took place?
~Malky: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Princess Cruise Line, and if so, how?
GetHuman: And which of these common Princess Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Malky a list of common Princess Cruise Line problems)
~Malky: "Insurance claim" was why I was trying to call.
~Malky's review of Princess Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Princess Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Malky: Abandoned in Montreal at Midnight by Princess on way to Quebec. No Rep, no message, no transfer, no help ...best advice .. find your own taxi, get them to take you the *** miles to Quebec and TRY to get your money back later !! what a useless bad joke of a set up.
GetHuman: Let's quantify your experience contacting Princess Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Princess Cruise Line problem?
~Malky: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Malky: I'd give them a one out of five on communication.
GetHuman: And what about Princess Cruise Line's ability to quickly and effectively address your problem?
~Malky: For that I would say one out of five.
GetHuman: And finally- any advice for other Princess Cruise Line customers?
~Malky: Call them early in the day or late. Don't forget any personal or account information you might need for Princess Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Malky taken from his Princess Cruise Line customer service problem that occurred on November 10th, 2017.