Princess Cruise Line: they do not have much concern for keeping repea...

A Princess Cruise Line customer review by GetHuman user ~dissappointed from November 9th, 2017

Background on ~dissappointed's case

GetHuman: ~dissappointed - can you tell our other Princess Cruise Line customers when your case took place?
~dissappointed: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to Princess Cruise Line, and if so, how?
~dissappointed: I used the 800-774-6237 number I found for on the GetHuman Princess Cruise Line customer phone number page I was on: Princess Cruise Line Customer Service Phone Number
GetHuman: And which of these common Princess Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~dissappointed a list of common Princess Cruise Line problems)
~dissappointed: "Change booking" was why I was trying to call.

~dissappointed's review of Princess Cruise Line customer service

GetHuman: So how would you sum up your experience for GetHuman's Princess Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissappointed: they do not have much concern for keeping repeat customers. Very poor. Much better deals for new bookings. Nothing after they have your money
GetHuman: Let's quantify your experience contacting Princess Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Princess Cruise Line problem?
~dissappointed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissappointed: I'd give them a four out of five on communication.
GetHuman: And what about Princess Cruise Line's ability to quickly and effectively address your problem?
~dissappointed: For that I would say one out of five.
GetHuman: And finally- any advice for other Princess Cruise Line customers?
~dissappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Princess Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissappointed taken from his Princess Cruise Line customer service problem that occurred on November 7th, 2017.

Princess Cruise Line

2.33 of 5 stars | 19 reviews

~dissappointed's Princess Cruise Line Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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