Princess Cruise Line: not many phone choices, you cannot press * it w...
A Princess Cruise Line customer review by GetHuman user ~Pands4 from November 6th, 2017
Background on ~Pands4's case
GetHuman: ~Pands4 - can you tell our other Princess Cruise Line customers when your case took place?
~Pands4: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Princess Cruise Line, and if so, how?
GetHuman: And which of these common Princess Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Pands4 a list of common Princess Cruise Line problems)
~Pands4: "Insurance claim" was why I was trying to call.
~Pands4's review of Princess Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Princess Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pands4: not many phone choices, you cannot press * it will take you back to main menu, for customer service you have to press * for CSR. Casandra was rude at first, then after placing me on hold, she came back with a better attitude. They will hold and pend your money, so make sure the official charge is cleared and any pending charges are dropped they will contact your bank for you
GetHuman: Let's quantify your experience contacting Princess Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Princess Cruise Line problem?
~Pands4: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pands4: I'd give them a three out of five on communication.
GetHuman: And what about Princess Cruise Line's ability to quickly and effectively address your problem?
~Pands4: For that I would say one out of five.
GetHuman: And finally- any advice for other Princess Cruise Line customers?
~Pands4: Call them early in the day or late. Don't forget any personal or account information you might need for Princess Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pands4 taken from his Princess Cruise Line customer service problem that occurred on October 28th, 2017.