Progress Energy - Florida: Waited ** minutes to get someone to pickup and...
A Progress Energy - Florida customer review by GetHuman user ~Frustrated from November 3rd, 2017
Background on ~Frustrated's case
GetHuman: ~Frustrated - can you tell our other Progress Energy - Florida customers when your case took place?
~Frustrated: Yup. It was evening, on October 26th.
GetHuman: Did you reach out to Progress Energy - Florida, and if so, how?
GetHuman: And which of these common Progress Energy - Florida customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated a list of common Progress Energy - Florida problems)
~Frustrated: "Book appointment" was why I was trying to call.
~Frustrated's review of Progress Energy - Florida customer service
GetHuman: So how would you sum up your experience for GetHuman's Progress Energy - Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated: Waited ** minutes to get someone to pickup and then was put on hold for another four minutes before being transferred to another voice mail box. Never did get to speak to anyone.
GetHuman: Let's quantify your experience contacting Progress Energy - Florida. On a scale of 1 to 5, how easy is it go get help on a Progress Energy - Florida problem?
~Frustrated: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated: I'd give them a one out of five on communication.
GetHuman: And what about Progress Energy - Florida's ability to quickly and effectively address your problem?
~Frustrated: For that I would say four out of five.
GetHuman: And finally- any advice for other Progress Energy - Florida customers?
~Frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy - Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated taken from his Progress Energy - Florida customer service problem that occurred on October 26th, 2017.