Progress Energy (NC & SC): I requested a reconnect to my * accounts*after...

A Progress Energy (NC & SC) customer review by GetHuman user ~William Munroe from November 10th, 2017

Background on ~William Munroe's case

GetHuman: ~William Munroe - can you tell our other Progress Energy (NC & SC) customers when your case took place?
~William Munroe: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Progress Energy (NC & SC), and if so, how?
~William Munroe: I used the 800-452-2777 number I found for on the GetHuman Progress Energy (NC & SC) customer phone number page I was on: Progress Energy (NC & SC) Customer Service Phone Number
GetHuman: And which of these common Progress Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
Shows ~William Munroe a list of common Progress Energy (NC & SC) problems
~William Munroe: "Lower my bill" was why I was trying to call.

~William Munroe's review of Progress Energy (NC & SC) customer service

GetHuman: So how would you sum up your experience for GetHuman's Progress Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~William Munroe: I requested a reconnect to my * accounts*after a winter shut off. All accounts with perfect payment, one since ****. Deposits now required saying my credit is poor. Why?
GetHuman: Let's quantify your experience contacting Progress Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Progress Energy (NC & SC) problem?
~William Munroe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~William Munroe: I'd give them a four out of five on communication.
GetHuman: And what about Progress Energy (NC & SC)'s ability to quickly and effectively address your problem?
~William Munroe: For that I would say three out of five.
GetHuman: And finally- any advice for other Progress Energy (NC & SC) customers?
~William Munroe: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~William Munroe taken from his Progress Energy (NC & SC) customer service problem that occurred on November 1st, 2017.

Progress Energy (NC & SC)

2.47 of 5 stars | 3 reviews
Progress Energy (NC & SC) ReviewsProgress Energy (NC & SC)'s Phone NumberAll Progress Energy (NC & SC) contact infoGeneral Progress Energy (NC & SC) customer service info
~William Munroe's Progress Energy (NC & SC) Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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