Progress Energy (NC & SC): Progress online log-in suddenly stopped working...

A Progress Energy (NC & SC) customer review by GetHuman user ~dissatisfied customer from November 21st, 2017

Background on ~dissatisfied customer's case

GetHuman: ~dissatisfied customer - can you tell our other Progress Energy (NC & SC) customers when your case took place?
~dissatisfied customer: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to Progress Energy (NC & SC), and if so, how?
~dissatisfied customer: I used the 800-452-2777 number I found for on the GetHuman Progress Energy (NC & SC) customer phone number page I was on: Progress Energy (NC & SC) Customer Service Phone Number
GetHuman: And which of these common Progress Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
Shows ~dissatisfied customer a list of common Progress Energy (NC & SC) problems
~dissatisfied customer: "Lower my bill" was why I was trying to call.

~dissatisfied customer's review of Progress Energy (NC & SC) customer service

GetHuman: So how would you sum up your experience for GetHuman's Progress Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied customer: Progress online log-in suddenly stopped working. Said it was 'sporadic problems' for over * weeks. Claimed fixed. However log in's will no longer work unless you use Internet Explorer. Duke did not inform online customers via email, notice on longin on server, or message on phone recording. Had to hold over ** min to find out and another ** on phone to solve. They have no idea when issue will be resolved, or if it will be.
GetHuman: Let's quantify your experience contacting Progress Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Progress Energy (NC & SC) problem?
~dissatisfied customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied customer: I'd give them a four out of five on communication.
GetHuman: And what about Progress Energy (NC & SC)'s ability to quickly and effectively address your problem?
~dissatisfied customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Progress Energy (NC & SC) customers?
~dissatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied customer taken from his Progress Energy (NC & SC) customer service problem that occurred on November 13th, 2017.

Progress Energy (NC & SC)

2.47 of 5 stars | 3 reviews
Progress Energy (NC & SC) ReviewsProgress Energy (NC & SC)'s Phone NumberAll Progress Energy (NC & SC) contact infoGeneral Progress Energy (NC & SC) customer service info
~dissatisfied customer's Progress Energy (NC & SC) Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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