Progress Energy (NC & SC): Progress cut off my power two weeks before the...

A Progress Energy (NC & SC) customer review by GetHuman user GetHuman-318954 from November 9th, 2017

Background on GetHuman-318954's case

GetHuman: GetHuman-318954 - can you tell our other Progress Energy (NC & SC) customers when your case took place?
GetHuman-318954: Yes. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Progress Energy (NC & SC), and if so, how?
GetHuman-318954: I used the 800-452-2777 number I found for on the GetHuman Progress Energy (NC & SC) customer phone number page I was on: Progress Energy (NC & SC) Customer Service Phone Number
GetHuman: And which of these common Progress Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-318954 a list of common Progress Energy (NC & SC) problems
GetHuman-318954: "Cancel service" was why I was trying to call.

GetHuman-318954's review of Progress Energy (NC & SC) customer service

GetHuman: So how would you sum up your experience for GetHuman's Progress Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-318954: Progress cut off my power two weeks before the due date on the bill they sent me. Then they make me pay the amount plus a ** dollar fee. I told them the due date is the **th and they said prove it. I was at work and did not have the bill. I got home and the date is as stated, Past Due ont the *oth. DOGS!
GetHuman: Let's quantify your experience contacting Progress Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Progress Energy (NC & SC) problem?
GetHuman-318954: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-318954: I'd give them a one out of five on communication.
GetHuman: And what about Progress Energy (NC & SC)'s ability to quickly and effectively address your problem?
GetHuman-318954: For that I would say three out of five.
GetHuman: And finally- any advice for other Progress Energy (NC & SC) customers?
GetHuman-318954: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-318954 taken from his Progress Energy (NC & SC) customer service problem that occurred on November 3rd, 2017.

Progress Energy (NC & SC)

2.47 of 5 stars | 3 reviews
Progress Energy (NC & SC) ReviewsProgress Energy (NC & SC)'s Phone NumberAll Progress Energy (NC & SC) contact infoGeneral Progress Energy (NC & SC) customer service info
GetHuman-318954's Progress Energy (NC & SC) Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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