Purina Friskies: I am concerned and unahppy about the new packag...

A Purina Friskies customer review by GetHuman user GetHuman-296509 from November 11th, 2017

Background on GetHuman-296509's case

GetHuman: GetHuman-296509 - can you tell our other Purina Friskies customers when your case took place?
GetHuman-296509: Yes. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Purina Friskies, and if so, how?
GetHuman-296509: I used the 800-778-8864 number I found for on the GetHuman Purina Friskies customer phone number page I was on: Purina Friskies Customer Service Phone Number
GetHuman: And which of these common Purina Friskies customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-296509 a list of common Purina Friskies problems)
GetHuman-296509: "Returns" was why I was trying to call.

GetHuman-296509's review of Purina Friskies customer service

GetHuman: So how would you sum up your experience for GetHuman's Purina Friskies customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-296509: I am concerned and unahppy about the new packaging for the Gravy Sensations (** pouches). We now have to deal with two boxes inside of a box - more totally unnecessary packaging - more solid waste to be disposed of (hopefully recycled). More difficult for seniors (lots of seniors are cat owners) to struggle with. I'm sure some technical engineering went into this new packaging, and I'd be most interested in reading*hearing what the rationale was. Thanks for your response. (I did leave my name, phone number and physical address with your representative when I called.)
GetHuman: Let's quantify your experience contacting Purina Friskies. On a scale of 1 to 5, how easy is it go get help on a Purina Friskies problem?
GetHuman-296509: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-296509: I'd give them a five out of five on communication.
GetHuman: And what about Purina Friskies's ability to quickly and effectively address your problem?
GetHuman-296509: For that I would say four out of five.
GetHuman: And finally- any advice for other Purina Friskies customers?
GetHuman-296509: Call them early in the day or late. Don't forget any personal or account information you might need for Purina Friskies to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-296509 taken from his Purina Friskies customer service problem that occurred on November 2nd, 2017.

Purina Friskies

4.00 of 5 stars | 16 reviews

GetHuman-296509's Purina Friskies Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Purina Friskies, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Purina Friskies in any way.

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