Purina Friskies: My cats been robbed!!!! The bag of Surfin' & Tu...

A Purina Friskies customer review by GetHuman user ~upset cat from November 8th, 2017

Background on ~upset cat's case

GetHuman: ~upset cat - can you tell our other Purina Friskies customers when your case took place?
~upset cat: Yes I can. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Purina Friskies, and if so, how?
~upset cat: I used the 800-778-8864 number I found for on the GetHuman Purina Friskies customer phone number page I was on: Purina Friskies Customer Service Phone Number
GetHuman: And which of these common Purina Friskies customer issues best describes the reason you wanted to talk to them?
(Shows ~upset cat a list of common Purina Friskies problems)
~upset cat: "Product information" was why I was trying to call.

~upset cat's review of Purina Friskies customer service

GetHuman: So how would you sum up your experience for GetHuman's Purina Friskies customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset cat: My cats been robbed!!!! The bag of Surfin' & Turf SAID IT CAME WITH A FREE HUMPTY DUMPTY CAT TOY*****BUT NO TOY!!!! How upsetting to NOT get a toy for my cat!! It's like not putting a toy in cereal boxes ANYMORE!!!! WHAT UP!!!! I've been a long time buyer of Friskies... Really upsetting... False advertisement I THINK.....
GetHuman: Let's quantify your experience contacting Purina Friskies. On a scale of 1 to 5, how easy is it go get help on a Purina Friskies problem?
~upset cat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset cat: I'd give them a five out of five on communication.
GetHuman: And what about Purina Friskies's ability to quickly and effectively address your problem?
~upset cat: For that I would say five out of five.
GetHuman: And finally- any advice for other Purina Friskies customers?
~upset cat: Call them early in the day or late. Don't forget any personal or account information you might need for Purina Friskies to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset cat taken from his Purina Friskies customer service problem that occurred on November 4th, 2017.

Purina Friskies

4.00 of 5 stars | 16 reviews

~upset cat's Purina Friskies Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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