Purina Friskies: we got a bag of cat food that was expiring this...

A Purina Friskies customer review by GetHuman user ~virgovt from November 25th, 2017

Background on ~virgovt's case

GetHuman: ~virgovt - can you tell our other Purina Friskies customers when your case took place?
~virgovt: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Purina Friskies, and if so, how?
~virgovt: I used the 800-778-8864 number I found for on the GetHuman Purina Friskies customer phone number page I was on: Purina Friskies Customer Service Phone Number
GetHuman: And which of these common Purina Friskies customer issues best describes the reason you wanted to talk to them?
(Shows ~virgovt a list of common Purina Friskies problems)
~virgovt: "Product information" was why I was trying to call.

~virgovt's review of Purina Friskies customer service

GetHuman: So how would you sum up your experience for GetHuman's Purina Friskies customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virgovt: we got a bag of cat food that was expiring this month. the cats won't eat it at all. the customer service rep is going to send a replacement coupon.
GetHuman: Let's quantify your experience contacting Purina Friskies. On a scale of 1 to 5, how easy is it go get help on a Purina Friskies problem?
~virgovt: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virgovt: I'd give them a five out of five on communication.
GetHuman: And what about Purina Friskies's ability to quickly and effectively address your problem?
~virgovt: For that I would say four out of five.
GetHuman: And finally- any advice for other Purina Friskies customers?
~virgovt: Call them early in the day or late. Don't forget any personal or account information you might need for Purina Friskies to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virgovt taken from his Purina Friskies customer service problem that occurred on November 16th, 2017.

Purina Friskies

4.00 of 5 stars | 16 reviews

~virgovt's Purina Friskies Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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