Purolators entire computer system is down and i...
A Purolator customer review by GetHuman user ~Ihaveanissue from November 6th, 2017
Background on ~Ihaveanissue's case
GetHuman: ~Ihaveanissue - can you tell our other Purolator customers when your case took place?
~Ihaveanissue: Yes. It was late at night, on November 2nd.
GetHuman: Did you reach out to Purolator, and if so, how?
GetHuman: And which of these common Purolator customer issues best describes the reason you wanted to talk to them?
(Shows ~Ihaveanissue a list of common Purolator problems)
~Ihaveanissue: "None of those really matches why I wanted to call Purolator that day." was why I was trying to call.
~Ihaveanissue's review of Purolator customer service
GetHuman: So how would you sum up your experience for GetHuman's Purolator customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ihaveanissue: Purolators entire computer system is down and if you try an dget through online they will send you an email that has a VIRUS attached to it. Their entire system has been compromised. This is a pathetic organization.
GetHuman: Let's quantify your experience contacting Purolator. On a scale of 1 to 5, how easy is it go get help on a Purolator problem?
~Ihaveanissue: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ihaveanissue: I'd give them a three out of five on communication.
GetHuman: And what about Purolator's ability to quickly and effectively address your problem?
~Ihaveanissue: For that I would say one out of five.
GetHuman: And finally- any advice for other Purolator customers?
~Ihaveanissue: Call them early in the day or late. Don't forget any personal or account information you might need for Purolator to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ihaveanissue taken from his Purolator customer service problem that occurred on November 2nd, 2017.