Purolator: never able to actually deliver a package, incre...
A Purolator customer review by GetHuman user ~hatepurolator from November 16th, 2017
Background on ~hatepurolator's case
GetHuman: ~hatepurolator - can you tell our other Purolator customers when your case took place?
~hatepurolator: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Purolator, and if so, how?
GetHuman: And which of these common Purolator customer issues best describes the reason you wanted to talk to them?
(Shows ~hatepurolator a list of common Purolator problems)
~hatepurolator: "None of those really matches why I wanted to call Purolator that day." was why I was trying to call.
~hatepurolator's review of Purolator customer service
GetHuman: So how would you sum up your experience for GetHuman's Purolator customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatepurolator: never able to actually deliver a package, incredibly rude customer service, two people lied and one hung up on me. do anything you can to not receive a package from purolator.
GetHuman: Let's quantify your experience contacting Purolator. On a scale of 1 to 5, how easy is it go get help on a Purolator problem?
~hatepurolator: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatepurolator: I'd give them a one out of five on communication.
GetHuman: And what about Purolator's ability to quickly and effectively address your problem?
~hatepurolator: For that I would say three out of five.
GetHuman: And finally- any advice for other Purolator customers?
~hatepurolator: Call them early in the day or late. Don't forget any personal or account information you might need for Purolator to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatepurolator taken from his Purolator customer service problem that occurred on November 13th, 2017.