Purolator: disgusting service, no calls back, then get rud...
A Purolator customer review by GetHuman user ~teresalong from November 8th, 2017
Background on ~teresalong's case
GetHuman: ~teresalong - can you tell our other Purolator customers when your case took place?
~teresalong: Yeah. It was late at night, on November 5th.
GetHuman: Did you reach out to Purolator, and if so, how?
GetHuman: And which of these common Purolator customer issues best describes the reason you wanted to talk to them?
(Shows ~teresalong a list of common Purolator problems)
~teresalong: "None of those really matches why I wanted to call Purolator that day." was why I was trying to call.
~teresalong's review of Purolator customer service
GetHuman: So how would you sum up your experience for GetHuman's Purolator customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~teresalong: disgusting service, no calls back, then get rude, ignorant staff on the phone....* weeks, they still can't locate a package only going a few hundred kms away!!!
GetHuman: Let's quantify your experience contacting Purolator. On a scale of 1 to 5, how easy is it go get help on a Purolator problem?
~teresalong: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~teresalong: I'd give them a two out of five on communication.
GetHuman: And what about Purolator's ability to quickly and effectively address your problem?
~teresalong: For that I would say one out of five.
GetHuman: And finally- any advice for other Purolator customers?
~teresalong: Call them early in the day or late. Don't forget any personal or account information you might need for Purolator to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~teresalong taken from his Purolator customer service problem that occurred on November 5th, 2017.