Quest Diagnostics - NY, NJ: Refused to billed my secondary, I billed my sec...
A Quest Diagnostics - NY, NJ customer review by GetHuman user GetHuman-319611 from November 11th, 2017
Background on GetHuman-319611's case
GetHuman: GetHuman-319611 - can you tell our other Quest Diagnostics - NY, NJ customers when your case took place?
GetHuman-319611: Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Quest Diagnostics - NY, NJ, and if so, how?
GetHuman: And which of these common Quest Diagnostics - NY, NJ customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319611 a list of common Quest Diagnostics - NY, NJ problems)
GetHuman-319611: "Overcharge" was why I was trying to call.
GetHuman-319611's review of Quest Diagnostics - NY, NJ customer service
GetHuman: So how would you sum up your experience for GetHuman's Quest Diagnostics - NY, NJ customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319611: Refused to billed my secondary, I billed my secondary insurance all I need if for then to sent my secondary an itemized bill after exactly a year since I had blood work done, I am still asking them to please sent an itemized bill since now I was placed in collection. I was told that they faxed itemized bills on Wednesday only. I don't understand how hard is just to fax an itemized bill today, I provided the name of the person that is willing to work on the claim today and her fax number.
GetHuman: Let's quantify your experience contacting Quest Diagnostics - NY, NJ. On a scale of 1 to 5, how easy is it go get help on a Quest Diagnostics - NY, NJ problem?
GetHuman-319611: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319611: I'd give them a four out of five on communication.
GetHuman: And what about Quest Diagnostics - NY, NJ's ability to quickly and effectively address your problem?
GetHuman-319611: For that I would say five out of five.
GetHuman: And finally- any advice for other Quest Diagnostics - NY, NJ customers?
GetHuman-319611: Call them early in the day or late. Don't forget any personal or account information you might need for Quest Diagnostics - NY, NJ to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319611 taken from his Quest Diagnostics - NY, NJ customer service problem that occurred on November 7th, 2017.