Rakuten: Do not buy from this company. I ordered from ra...
A Rakuten customer review by GetHuman user ~first & last order from November 21st, 2017
Background on ~first & last order's case
GetHuman: ~first & last order - can you tell our other Rakuten customers when your case took place?
~first & last order: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~first & last order a list of common Rakuten problems)
~first & last order: "Warranty claim" was why I was trying to call.
~first & last order's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~first & last order: Do not buy from this company. I ordered from rackuten but they farmed the order out to Front Source who lied every every time I called.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~first & last order: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~first & last order: I'd give them a four out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~first & last order: For that I would say five out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~first & last order: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~first & last order taken from his Rakuten customer service problem that occurred on November 15th, 2017.