Rakuten: If I could give zero stars I would. Horrible ex...
A Rakuten customer review by GetHuman user ~Kona44444 from November 19th, 2017
Background on ~Kona44444's case
GetHuman: ~Kona44444 - can you tell our other Rakuten customers when your case took place?
~Kona44444: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~Kona44444 a list of common Rakuten problems)
~Kona44444: "Make a purchase" was why I was trying to call.
~Kona44444's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kona44444: If I could give zero stars I would. Horrible experience trying to cancel an order. Never received a confirmation email with an order number so I could not cancel online. Immediately emailed Rakuten - no response after ** hours. Called them and got transferred to four departments only to be told to contact seller direct. I was on the phone for over an hour talking to four departments and was told they could help me each time. The last person finally said no, sorry, contact the seller directly. What a joke. Don't bother with them. Agent number one could have told me what agent number * said. It is obvious they read of a script. I actually feel sorry for the workers.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~Kona44444: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kona44444: I'd give them a five out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~Kona44444: For that I would say two out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~Kona44444: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kona44444 taken from his Rakuten customer service problem that occurred on November 13th, 2017.