Rakuten: If you are looking to buy an item for a conside...
A Rakuten customer review by GetHuman user ~stranger22 from November 21st, 2017
Background on ~stranger22's case
GetHuman: ~stranger22 - can you tell our other Rakuten customers when your case took place?
~stranger22: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~stranger22 a list of common Rakuten problems)
~stranger22: "Warranty claim" was why I was trying to call.
~stranger22's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stranger22: If you are looking to buy an item for a considerably low price, then Rakuten is place to look at. But do not attempt to buy. Your money might be as well thrown away.**I bought an Philips Toothbrush heads, for amount of about $**. Someone name "Sandy" sent me a totally different set. When I tried to find what should I do next, e-mail from someone "Katy" advised me that I can keep an item for **% less comparing to what I paid or pay my own return shipping for that item. **Why would I need an item that I have no use for? After that all communications went to halt. No emails* customer service on the phone advised me to contact seller, which is some other company, somehow related to Rakuten.**I filed complaint with PayPal, let's see what will happen.**I might be a scam to some point. You order an item, company sent you anything, and you stuck with additional expenses of returning it. If you don't return it then you wasted money. And of course they are sorry for the mistake. $** here and $**
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~stranger22: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stranger22: I'd give them a four out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~stranger22: For that I would say one out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~stranger22: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stranger22 taken from his Rakuten customer service problem that occurred on November 13th, 2017.