Rakuten: The reply to the request for assistance because...
A Rakuten customer review by GetHuman user ~skirchner from November 20th, 2017
Background on ~skirchner's case
GetHuman: ~skirchner - can you tell our other Rakuten customers when your case took place?
~skirchner: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~skirchner a list of common Rakuten problems)
~skirchner: "Warranty claim" was why I was trying to call.
~skirchner's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skirchner: The reply to the request for assistance because * piece of a * piece order was for me to contact a *rd party is not acceptable. If I buy from Rakuten I would anticipate they resolve the issue. Sending me out to resolve the issue with the *rd party would cause me to wonder why am I doing business with Rakuten. I'm the consumer not the one charged with perfecting their distribution process.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~skirchner: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skirchner: I'd give them a one out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~skirchner: For that I would say one out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~skirchner: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skirchner taken from his Rakuten customer service problem that occurred on November 18th, 2017.