Rakuten: The young lady on the phone was able to take ca...
A Rakuten customer review by GetHuman user ~Connie Martin from November 19th, 2017
Background on ~Connie Martin's case
GetHuman: ~Connie Martin - can you tell our other Rakuten customers when your case took place?
~Connie Martin: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~Connie Martin a list of common Rakuten problems)
~Connie Martin: "Cancel order" was why I was trying to call.
~Connie Martin's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Connie Martin: The young lady on the phone was able to take care of my problem immediately and was extremely nice. I was VERY pleased.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~Connie Martin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Connie Martin: I'd give them a four out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~Connie Martin: For that I would say three out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~Connie Martin: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Connie Martin taken from his Rakuten customer service problem that occurred on November 15th, 2017.