Rakuten: sent email ad for a ** gig mcsd card (class...
A Rakuten customer review by GetHuman user ~Angry Customer from November 21st, 2017
Background on ~Angry Customer's case
GetHuman: ~Angry Customer - can you tell our other Rakuten customers when your case took place?
~Angry Customer: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common Rakuten problems)
~Angry Customer: "Make a purchase" was why I was trying to call.
~Angry Customer's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: sent email ad for a ** gig mcsd card (class **). proceeded to buy *. Rakuten sent confirmation for * mcsd * gig (class *). DO NOT BUY FORM THESE PEOPLE! TOLD ME THERE WAS NOTHING THEY COULD DO TO FIX IT.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~Angry Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a one out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~Angry Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his Rakuten customer service problem that occurred on November 19th, 2017.