Reebok: Bought a Treadmill that was missing the bolts t...
A Reebok customer review by GetHuman user ~CitizenTom from November 1st, 2017
Background on ~CitizenTom's case
GetHuman: ~CitizenTom - can you tell our other Reebok customers when your case took place?
~CitizenTom: Yes I can. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Reebok, and if so, how?
GetHuman: And which of these common Reebok customer issues best describes the reason you wanted to talk to them?
(Shows ~CitizenTom a list of common Reebok problems)
~CitizenTom: "Warranty claim" was why I was trying to call.
~CitizenTom's review of Reebok customer service
GetHuman: So how would you sum up your experience for GetHuman's Reebok customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CitizenTom: Bought a Treadmill that was missing the bolts that held the motor onto the frame. They said they would have a service agent out within * days. It's now been * weeks and * phone calls without anyone EVER picking up the phone. I even called sales and they said they would pass it onto the customer service supervisor...it never happened. I tried to use their website to contact them, and got error after error when trying to send my complaints. I will NEVER buy anything from ICON or any subsidiary (Reebok, Pro-Form, etc.) again. This is the most frustrating and worst experience I have ever had.
GetHuman: Let's quantify your experience contacting Reebok. On a scale of 1 to 5, how easy is it go get help on a Reebok problem?
~CitizenTom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CitizenTom: I'd give them a three out of five on communication.
GetHuman: And what about Reebok's ability to quickly and effectively address your problem?
~CitizenTom: For that I would say five out of five.
GetHuman: And finally- any advice for other Reebok customers?
~CitizenTom: Call them early in the day or late. Don't forget any personal or account information you might need for Reebok to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CitizenTom taken from his Reebok customer service problem that occurred on October 26th, 2017.