Reliant Energy: First of all, I don't care for talking to eople...
A Reliant Energy customer review by GetHuman user ~mac from November 14th, 2017
Background on ~mac's case
GetHuman: ~mac - can you tell our other Reliant Energy customers when your case took place?
~mac: Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Reliant Energy, and if so, how?
GetHuman: And which of these common Reliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~mac a list of common Reliant Energy problems)
~mac: "Cancel service" was why I was trying to call.
~mac's review of Reliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Reliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mac: First of all, I don't care for talking to eople eas. We can't understand them. I own ** Rent house, I just called to have the electric turned on for one of them so we could go in and clean. realiant wants me to pay $***. to turn it on for less than a mo. Norm is about $**.** plus tax . Your customer people gave me no reason why and ina few words said , thats the way it is. Also when I called in to have this done ,I had to use my address( of course) to variy. well rent houses are under buiness and my home is not. Found out today my home is now listed under bussiness and it can't be put back, per your customer service people. Just want you to know why I'm leaving this company again. Mary Macdonald ( ***-*** **** )
GetHuman: Let's quantify your experience contacting Reliant Energy. On a scale of 1 to 5, how easy is it go get help on a Reliant Energy problem?
~mac: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mac: I'd give them a five out of five on communication.
GetHuman: And what about Reliant Energy's ability to quickly and effectively address your problem?
~mac: For that I would say five out of five.
GetHuman: And finally- any advice for other Reliant Energy customers?
~mac: Call them early in the day or late. Don't forget any personal or account information you might need for Reliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mac taken from his Reliant Energy customer service problem that occurred on November 5th, 2017.