Right Source RX: They don't keep commitments to follow up. If yo...
A Right Source RX customer review by GetHuman user ~fed up from November 26th, 2017
Background on ~fed up's case
GetHuman: ~fed up - can you tell our other Right Source RX customers when your case took place?
~fed up: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~fed up a list of common Right Source RX problems)
~fed up: "Make an order" was why I was trying to call.
~fed up's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed up: They don't keep commitments to follow up. If you need a prescription, you have to keep calling to get the order processed. Despite doctor's office faxing everything needed, the order does not go through. I've called three times and the doctors* office has called twice. The prescription ( a common tier one generic with zero copay) is still being held with no ship date.
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~fed up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed up: I'd give them a three out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~fed up: For that I would say two out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed up taken from his Right Source RX customer service problem that occurred on November 24th, 2017.