Ross Dress for Less: Horrible customer service. I went to store with...
A Ross Dress for Less customer review by GetHuman user ~bpat from November 19th, 2017
Background on ~bpat's case
GetHuman: ~bpat - can you tell our other Ross Dress for Less customers when your case took place?
~bpat: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Ross Dress for Less, and if so, how?
GetHuman: And which of these common Ross Dress for Less customer issues best describes the reason you wanted to talk to them?
(Shows ~bpat a list of common Ross Dress for Less problems)
~bpat: "Track order" was why I was trying to call.
~bpat's review of Ross Dress for Less customer service
GetHuman: So how would you sum up your experience for GetHuman's Ross Dress for Less customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bpat: Horrible customer service. I went to store with friend and we decided to get the same outfit. Her's was less than mines and we had the exact same size and brand. They would not adjust the price because they said the items come to store at different times and they sell it at that price. We picked up both the last pairs. I feel as if the tag was missing they would've priced the pants at the price my friend purchased them by scanning her tag. That is just wrong to not honor or adjust a price for a customer who is with another customer getting the same items
GetHuman: Let's quantify your experience contacting Ross Dress for Less. On a scale of 1 to 5, how easy is it go get help on a Ross Dress for Less problem?
~bpat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bpat: I'd give them a two out of five on communication.
GetHuman: And what about Ross Dress for Less's ability to quickly and effectively address your problem?
~bpat: For that I would say three out of five.
GetHuman: And finally- any advice for other Ross Dress for Less customers?
~bpat: Call them early in the day or late. Don't forget any personal or account information you might need for Ross Dress for Less to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bpat taken from his Ross Dress for Less customer service problem that occurred on November 12th, 2017.