Rowenta: **** On *** I waited **b min to talk to custo...
A Rowenta customer review by GetHuman user ~carla from November 16th, 2017
Background on ~carla's case
GetHuman: ~carla - can you tell our other Rowenta customers when your case took place?
~carla: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Rowenta, and if so, how?
GetHuman: And which of these common Rowenta customer issues best describes the reason you wanted to talk to them?
(Shows ~carla a list of common Rowenta problems)
~carla: "Technical support" was why I was trying to call.
~carla's review of Rowenta customer service
GetHuman: So how would you sum up your experience for GetHuman's Rowenta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carla: **** On *** I waited **b min to talk to customer service rep Joe. I had complaints about both a rowenta iron and a rowenta ironing board. He told me that within ** hours i would rec'v an e-mail return label so that I could start the warranty process for the ironing board. they have my name, my address, my e-mail. Now, a week later, nothing from rowenta (or Joe). I still have problems with both the iron and the ironing board. guess I won't be buying rowenta again (or will any of my family or friends, if I have anything to say about it) carla Kramer Port Ludlow, wa *****
GetHuman: Let's quantify your experience contacting Rowenta. On a scale of 1 to 5, how easy is it go get help on a Rowenta problem?
~carla: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carla: I'd give them a four out of five on communication.
GetHuman: And what about Rowenta's ability to quickly and effectively address your problem?
~carla: For that I would say three out of five.
GetHuman: And finally- any advice for other Rowenta customers?
~carla: Call them early in the day or late. Don't forget any personal or account information you might need for Rowenta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carla taken from his Rowenta customer service problem that occurred on November 8th, 2017.