Rowenta: Phone * helpful. receptionist very helpful and...
A Rowenta customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Rowenta customers when your case took place?
~Anonymous: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Rowenta, and if so, how?
GetHuman: And which of these common Rowenta customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Rowenta problems)
~Anonymous: "Repairs" was why I was trying to call.
~Anonymous's review of Rowenta customer service
GetHuman: So how would you sum up your experience for GetHuman's Rowenta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Phone * helpful. receptionist very helpful and nice. Rowenta company very disappointed in that my board is * years old and no cover is available from you for my ironing board for Model **B **** I need cover *ZD****. Do to you not making any cover for this board will not purchase another board from you. The covers wear out not the board. I have enjoyed owning my board but since you seem to think we should be a throw away society I refuse to pay a lot for another ironing board just to throw it away. Very dissatisfied and unhappy with Rowenta as a company!!!!
GetHuman: Let's quantify your experience contacting Rowenta. On a scale of 1 to 5, how easy is it go get help on a Rowenta problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Rowenta's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Rowenta customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Rowenta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Rowenta customer service problem that occurred on November 20th, 2017.