Stacy was not helpful. I love my Rowenta press...
A Rowenta customer review by GetHuman user ~customer1 from November 11th, 2017
Background on ~customer1's case
GetHuman: ~customer1 - can you tell our other Rowenta customers when your case took place?
~customer1: Yes I can. It was morning, on November 6th.
GetHuman: Did you reach out to Rowenta, and if so, how?
GetHuman: And which of these common Rowenta customer issues best describes the reason you wanted to talk to them?
(Shows ~customer1 a list of common Rowenta problems)
~customer1: "Returns" was why I was trying to call.
~customer1's review of Rowenta customer service
GetHuman: So how would you sum up your experience for GetHuman's Rowenta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer1: Stacy was not helpful. I love my Rowenta pressure Iron and Steamer. My trigger button stopped working and I bought another pressure iron to replace it. To repair my first pressure*iron is not cost effective, yet Stacy suggested that I ship it, to get it repaired. Poor customer service.
GetHuman: Let's quantify your experience contacting Rowenta. On a scale of 1 to 5, how easy is it go get help on a Rowenta problem?
~customer1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer1: I'd give them a two out of five on communication.
GetHuman: And what about Rowenta's ability to quickly and effectively address your problem?
~customer1: For that I would say three out of five.
GetHuman: And finally- any advice for other Rowenta customers?
~customer1: Call them early in the day or late. Don't forget any personal or account information you might need for Rowenta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer1 taken from his Rowenta customer service problem that occurred on November 6th, 2017.