this is my * rowenta is ** years all have last...
A Rowenta customer review by GetHuman user ~alli from November 8th, 2017
Background on ~alli's case
GetHuman: ~alli - can you tell our other Rowenta customers when your case took place?
~alli: Yeah. It was evening, on November 1st.
GetHuman: Did you reach out to Rowenta, and if so, how?
GetHuman: And which of these common Rowenta customer issues best describes the reason you wanted to talk to them?
(Shows ~alli a list of common Rowenta problems)
~alli: "Returns" was why I was trying to call.
~alli's review of Rowenta customer service
GetHuman: So how would you sum up your experience for GetHuman's Rowenta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alli: this is my * rowenta is ** years all have last for many years, but after a little over a year itthis one stopped working no heat. Since i only use it aroung the holidays for linens i was very upset, after using an iron total of about * times in ** months, and paid close to $*** i felt the service solution was poor. I now pay to have it fixed.
GetHuman: Let's quantify your experience contacting Rowenta. On a scale of 1 to 5, how easy is it go get help on a Rowenta problem?
~alli: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alli: I'd give them a four out of five on communication.
GetHuman: And what about Rowenta's ability to quickly and effectively address your problem?
~alli: For that I would say one out of five.
GetHuman: And finally- any advice for other Rowenta customers?
~alli: Call them early in the day or late. Don't forget any personal or account information you might need for Rowenta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alli taken from his Rowenta customer service problem that occurred on November 1st, 2017.