Royal Mail: I didn't press the pad to select anything from...
A Royal Mail customer review by GetHuman user ~DMaple from October 27th, 2017
Background on ~DMaple's case
GetHuman: ~DMaple - can you tell our other Royal Mail customers when your case took place?
~DMaple: Yup. It was morning, on October 24th.
GetHuman: Did you reach out to Royal Mail, and if so, how?
GetHuman: And which of these common Royal Mail customer issues best describes the reason you wanted to talk to them?
(Shows ~DMaple a list of common Royal Mail problems)
~DMaple: "Track an Order" was why I was trying to call.
~DMaple's review of Royal Mail customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Mail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DMaple: I didn't press the pad to select anything from the automated options, and just waited like suggested. After listing the options twice the phone actually rang and was picked up pretty quickly. The man at the other end was polite and helpful.
GetHuman: Let's quantify your experience contacting Royal Mail. On a scale of 1 to 5, how easy is it go get help on a Royal Mail problem?
~DMaple: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DMaple: I'd give them a three out of five on communication.
GetHuman: And what about Royal Mail's ability to quickly and effectively address your problem?
~DMaple: For that I would say five out of five.
GetHuman: And finally- any advice for other Royal Mail customers?
~DMaple: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Mail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DMaple taken from his Royal Mail customer service problem that occurred on October 24th, 2017.