Royal Mail: I too waited until all the options had finished...
A Royal Mail customer review by GetHuman user ~disgruntled customer from November 4th, 2017
Background on ~disgruntled customer's case
GetHuman: ~disgruntled customer - can you tell our other Royal Mail customers when your case took place?
~disgruntled customer: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Royal Mail, and if so, how?
GetHuman: And which of these common Royal Mail customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntled customer a list of common Royal Mail problems)
~disgruntled customer: "Missing Item" was why I was trying to call.
~disgruntled customer's review of Royal Mail customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Mail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntled customer: I too waited until all the options had finished and then had to wait agin for the second set of options to finish only to have an operator who couldn't understand that her suggestion would not give me delivery as it was the same as I had had already. I then asked to speak to an operator. She said there were no managers after ****. In the deliver offices there are no managers after **** so I laughed, she said I was sarcastic and put the phone down
GetHuman: Let's quantify your experience contacting Royal Mail. On a scale of 1 to 5, how easy is it go get help on a Royal Mail problem?
~disgruntled customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntled customer: I'd give them a three out of five on communication.
GetHuman: And what about Royal Mail's ability to quickly and effectively address your problem?
~disgruntled customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Royal Mail customers?
~disgruntled customer: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Mail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntled customer taken from his Royal Mail customer service problem that occurred on November 3rd, 2017.