Royal Mail: Voice menu there but simply don't press anythin...
A Royal Mail customer review by GetHuman user ~Wee Gary from November 15th, 2017
Background on ~Wee Gary's case
GetHuman: ~Wee Gary - can you tell our other Royal Mail customers when your case took place?
~Wee Gary: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Royal Mail, and if so, how?
GetHuman: And which of these common Royal Mail customer issues best describes the reason you wanted to talk to them?
(Shows ~Wee Gary a list of common Royal Mail problems)
~Wee Gary: "Track an Order" was why I was trying to call.
~Wee Gary's review of Royal Mail customer service
GetHuman: So how would you sum up your experience for GetHuman's Royal Mail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wee Gary: Voice menu there but simply don't press anything. Menu repeats once then goes straight to a human agent.*As helpful as ever but wouldn't listen to a complaint I had about not being able to contact the local delivery office.*Item redelivery arranged without problem.
GetHuman: Let's quantify your experience contacting Royal Mail. On a scale of 1 to 5, how easy is it go get help on a Royal Mail problem?
~Wee Gary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wee Gary: I'd give them a four out of five on communication.
GetHuman: And what about Royal Mail's ability to quickly and effectively address your problem?
~Wee Gary: For that I would say five out of five.
GetHuman: And finally- any advice for other Royal Mail customers?
~Wee Gary: Call them early in the day or late. Don't forget any personal or account information you might need for Royal Mail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wee Gary taken from his Royal Mail customer service problem that occurred on November 8th, 2017.