Ruby Tuesday: I sent a complaint last Tuesday. My husband and...
A Ruby Tuesday customer review by GetHuman user ~cglasford from November 23rd, 2017
Background on ~cglasford's case
GetHuman: ~cglasford - can you tell our other Ruby Tuesday customers when your case took place?
~cglasford: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Ruby Tuesday, and if so, how?
GetHuman: And which of these common Ruby Tuesday customer issues best describes the reason you wanted to talk to them?
(Shows ~cglasford a list of common Ruby Tuesday problems)
~cglasford: "Delivery problem" was why I was trying to contact.
~cglasford's review of Ruby Tuesday customer service
GetHuman: So how would you sum up your experience for GetHuman's Ruby Tuesday customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cglasford: I sent a complaint last Tuesday. My husband and and I returned to Ruby Tuesdays on Saturday. I once again asked for soup in place of the two sides. I told the waiter i sent a complaint to Ruby's regarding my last visit. The manger came to speak to me and said he was about to call me. He was very kind and went above and beyond to make our experience very pleasant. Our waiter "Adam" was excellent as well. I was very excited to see the Coconut shrimp back on the menu. The manager said the "key Lime"dip was going away, I said I could live with it (but will really miss it) @ least the shrimp is back!!!! Thank you for contacting the manager. I am in a Customer Service profession as well. I know it is difficult talking to unsatified customers. The manager in Rapid City handled this professionally and was very pleasant to deal with. Thank you, Clair Glasford *** Texas St. RCSD *****
GetHuman: Let's quantify your experience contacting Ruby Tuesday. On a scale of 1 to 5, how easy is it go get help on a Ruby Tuesday problem?
~cglasford: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cglasford: I'd give them a three out of five on communication.
GetHuman: And what about Ruby Tuesday's ability to quickly and effectively address your problem?
~cglasford: For that I would say one out of five.
GetHuman: And finally- any advice for other Ruby Tuesday customers?
~cglasford: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ruby Tuesday to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cglasford taken from his Ruby Tuesday customer service problem that occurred on November 19th, 2017.
Ruby Tuesday
1.63 of 5 stars | 30 reviews
~cglasford's Ruby Tuesday Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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