RugsUSA.com: Called * times today and no one ever picked up...
A RugsUSA.com customer review by GetHuman user ~VL from November 21st, 2017
Background on ~VL's case
GetHuman: ~VL - can you tell our other RugsUSA.com customers when your case took place?
~VL: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to RugsUSA.com, and if so, how?
GetHuman: And which of these common RugsUSA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~VL a list of common RugsUSA.com problems)
~VL: "Returns" was why I was trying to call.
~VL's review of RugsUSA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's RugsUSA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VL: Called * times today and no one ever picked up. I emailed them so hopefully I will get a response. This company will not have a successful business model if they have no customer service to support their customers!
GetHuman: Let's quantify your experience contacting RugsUSA.com. On a scale of 1 to 5, how easy is it go get help on a RugsUSA.com problem?
~VL: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VL: I'd give them a two out of five on communication.
GetHuman: And what about RugsUSA.com's ability to quickly and effectively address your problem?
~VL: For that I would say three out of five.
GetHuman: And finally- any advice for other RugsUSA.com customers?
~VL: Call them early in the day or late. Don't forget any personal or account information you might need for RugsUSA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VL taken from his RugsUSA.com customer service problem that occurred on November 13th, 2017.