RugsUSA.com: When I received my zebra print rug, it had some...
A RugsUSA.com customer review by GetHuman user GetHuman-346871 from November 23rd, 2017
Background on GetHuman-346871's case
GetHuman: GetHuman-346871 - can you tell our other RugsUSA.com customers when your case took place?
GetHuman-346871: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to RugsUSA.com, and if so, how?
GetHuman: And which of these common RugsUSA.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346871 a list of common RugsUSA.com problems)
GetHuman-346871: "Complaint" was why I was trying to call.
GetHuman-346871's review of RugsUSA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's RugsUSA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346871: When I received my zebra print rug, it had some imperfections that were not the beautiful quality of other rugs I had seen from Rugs USA,. I called and spoke to The Returns Department and explained the problem. The person that I spoke to was very helpful and told me she would send me a Return Shipping Label so I can return the rug to them at their expense since there were the imperfections in it. I will be ordering another rug from USA Rugs once I get this one returned and I get a credit to my VISA for the returned one.
GetHuman: Let's quantify your experience contacting RugsUSA.com. On a scale of 1 to 5, how easy is it go get help on a RugsUSA.com problem?
GetHuman-346871: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346871: I'd give them a one out of five on communication.
GetHuman: And what about RugsUSA.com's ability to quickly and effectively address your problem?
GetHuman-346871: For that I would say one out of five.
GetHuman: And finally- any advice for other RugsUSA.com customers?
GetHuman-346871: Call them early in the day or late. Don't forget any personal or account information you might need for RugsUSA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346871 taken from his RugsUSA.com customer service problem that occurred on November 16th, 2017.