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RugsUSA.com: Terrible customer service and contact service...

A RugsUSA.com customer review by GetHuman user ~Unhappy Customer from November 14th, 2017

Background on ~Unhappy Customer's case

GetHuman: ~Unhappy Customer - can you tell our other RugsUSA.com customers when your case took place?

~Unhappy Customer: Yes. It was middle of the night, on November 6th.

GetHuman: Did you reach out to RugsUSA.com, and if so, how?

~Unhappy Customer: I used the 800-982-7210 number I found for on the GetHuman RugsUSA.com customer phone number page I was on: RugsUSA.com Customer Service Phone Number

GetHuman: And which of these common RugsUSA.com customer issues best describes the reason you wanted to talk to them?

(Shows ~Unhappy Customer a list of common RugsUSA.com problems)

~Unhappy Customer: "Overcharge/Strange charge" was why I was trying to call.

~Unhappy Customer's review of RugsUSA.com customer service

GetHuman: So how would you sum up your experience for GetHuman's RugsUSA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.

~Unhappy Customer: Terrible customer service and contact service. DO NOT BUY FROM THESE PEOPLE. Many other reliable rug people to purchae from.

GetHuman: Let's quantify your experience contacting RugsUSA.com. On a scale of 1 to 5, how easy is it go get help on a RugsUSA.com problem?

~Unhappy Customer: I'd give them a one out of five for ease of finding your way to help.

GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?

~Unhappy Customer: I'd give them a one out of five on communication.

GetHuman: And what about RugsUSA.com's ability to quickly and effectively address your problem?

~Unhappy Customer: For that I would say four out of five.

GetHuman: And finally- any advice for other RugsUSA.com customers?

~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for RugsUSA.com to know who you are.

GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his RugsUSA.com customer service problem that occurred on November 6th, 2017.

RugsUSA.com

1.00 of 5 stars | 21 reviews

RugsUSA.com Reviews RugsUSA.com's Phone Number All RugsUSA.com contact info

~Unhappy Customer's RugsUSA.com Review

Difficulty of finding help

1 out of 5 stars

Quality of communication

1 out of 5 stars

Timeliness and professionalism

4 out of 5 stars

Overall customer service rating

2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like RugsUSA.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with RugsUSA.com in any way.

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This is the worse company to buy from!! I ordered a rug and when...They canceled my order and won't answer to tell me why. Email sa...Hard to get someone on the phone. No one ever tried to resolve my...When I received my zebra print rug, it had some imperfections tha...Called * times today and no one ever picked up. I emailed them so...My rug polled and looks terrible. But because it did not happen i...No one ever picks up the phone. I have been trying for * straight...

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