RugsUSA.com: This is the worse company to buy from!! I orde...
A RugsUSA.com customer review by GetHuman user ~Pentecost from November 27th, 2017
Background on ~Pentecost's case
GetHuman: ~Pentecost - can you tell our other RugsUSA.com customers when your case took place?
~Pentecost: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to RugsUSA.com, and if so, how?
GetHuman: And which of these common RugsUSA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Pentecost a list of common RugsUSA.com problems)
~Pentecost: "Warranty claim" was why I was trying to call.
~Pentecost's review of RugsUSA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's RugsUSA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pentecost: This is the worse company to buy from!! I ordered a rug and when it finally arrived it was just huge! the wrong size. Being honest I called them and they wanted to immediately charge me the difference. Through many battles with customer service yelling at me, finally Google Trusted Store contacted them to issue a label and get my refund. They are horrible, it took * weeks to get my label and * weeks to get my refund. Of course I was treated badly. Never buy from this store!! Horrible experience. I could have kept the larger rug and they would have known. But I didn't and look what service I got
GetHuman: Let's quantify your experience contacting RugsUSA.com. On a scale of 1 to 5, how easy is it go get help on a RugsUSA.com problem?
~Pentecost: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pentecost: I'd give them a three out of five on communication.
GetHuman: And what about RugsUSA.com's ability to quickly and effectively address your problem?
~Pentecost: For that I would say one out of five.
GetHuman: And finally- any advice for other RugsUSA.com customers?
~Pentecost: Call them early in the day or late. Don't forget any personal or account information you might need for RugsUSA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pentecost taken from his RugsUSA.com customer service problem that occurred on November 23rd, 2017.