SafeLink Wireless: I was approved on January *, ****. On the **th...
A SafeLink Wireless customer review by GetHuman user ~John C from October 29th, 2017
Background on ~John C's case
GetHuman: ~John C - can you tell our other SafeLink Wireless customers when your case took place?
~John C: Yup. It was afternoon, on October 23rd.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~John C a list of common SafeLink Wireless problems)
~John C: "Technical support" was why I was trying to call.
~John C's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John C: I was approved on January *, ****. On the **th of January I made my first call to customer service as I had still not received my phone. They gave me a tracking * which showed it going to Scranton, PA post office and lost at that point. I have made at least ** calls since then and have been given ** different song and dance routines. The last * promised to send out a replacement phone. Still nothing!! And this is March *, ****. All of the customer service and tech. support calls go to South America. While they can speak English, most of them have such strong accents that they are difficult to understand. They also apparently have no comprehension skills, or I would have my phone.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~John C: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John C: I'd give them a five out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~John C: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~John C: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John C taken from his SafeLink Wireless customer service problem that occurred on October 23rd, 2017.