Sainsbury's: Complaint
A Sainsbury's customer review by GetHuman user GetHuman4804 from December 2nd, 2017
Background on GetHuman4804's case
GetHuman: GetHuman4804 - can you tell our other Sainsbury's customers when your case took place?
GetHuman4804: Yes I can. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Sainsbury's, and if so, how?
GetHuman: And which of these common Sainsbury's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman4804 a list of common Sainsbury's problems)
GetHuman4804: "Overcharge/Strange charge" was why I was trying to call.
GetHuman4804's review of Sainsbury's customer service
GetHuman: So how would you sum up your experience for GetHuman's Sainsbury's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman4804: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman4804: I bought some flowers Saturday ( *th ) for Mother's Day , guaranteed for * days ... Today ( *th ) most are wilted , I'm not normally one to complain , but as a special occasion and when they are guranteed to last a certain amount of days I expect them to last longer than a day ! I'm really unhappy with the quality as I'm a regular customer of sainsburys I'm really disappointed ! I have photos of needed. Thanks , danielle
GetHuman: Let's quantify your experience contacting Sainsbury's. On a scale of 1 to 5, how easy is it go get help on a Sainsbury's problem?
GetHuman4804: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman4804: I'd give them a five out of five on communication.
GetHuman: And what about Sainsbury's's ability to quickly and effectively address your problem?
GetHuman4804: For that I would say five out of five.
GetHuman: And finally- any advice for other Sainsbury's customers?
GetHuman4804: Call them early in the day or late. Don't forget any personal or account information you might need for Sainsbury's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman4804 taken from his Sainsbury's customer service problem that occurred on November 28th, 2017.