Sainsbury's: Website failed half way through my shopping* cu...
A Sainsbury's customer review by GetHuman user ~poppy from November 14th, 2017
Background on ~poppy's case
GetHuman: ~poppy - can you tell our other Sainsbury's customers when your case took place?
~poppy: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Sainsbury's, and if so, how?
GetHuman: And which of these common Sainsbury's customer issues best describes the reason you wanted to talk to them?
(Shows ~poppy a list of common Sainsbury's problems)
~poppy: "Make a purchase" was why I was trying to call.
~poppy's review of Sainsbury's customer service
GetHuman: So how would you sum up your experience for GetHuman's Sainsbury's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~poppy: Website failed half way through my shopping* customer services saved my shopping list and delivery slot, completed it and changed my bank card to my new one* very quick, pleasant and helpful. Can also ring local store to arrange alternate delivery point in bad weather.
GetHuman: Let's quantify your experience contacting Sainsbury's. On a scale of 1 to 5, how easy is it go get help on a Sainsbury's problem?
~poppy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~poppy: I'd give them a five out of five on communication.
GetHuman: And what about Sainsbury's's ability to quickly and effectively address your problem?
~poppy: For that I would say two out of five.
GetHuman: And finally- any advice for other Sainsbury's customers?
~poppy: Call them early in the day or late. Don't forget any personal or account information you might need for Sainsbury's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~poppy taken from his Sainsbury's customer service problem that occurred on November 6th, 2017.
Sainsbury's
3.75 of 5 stars | 1 reviews
~poppy's Sainsbury's Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sainsbury's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sainsbury's in any way.