Sam's Club: My dad who has a Sams card bought an AC for me...
A Sam's Club customer review by GetHuman user ~JD from November 18th, 2017
Background on ~JD's case
GetHuman: ~JD - can you tell our other Sam's Club customers when your case took place?
~JD: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~JD a list of common Sam's Club problems)
~JD: "Complaint" was why I was trying to call.
~JD's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JD: My dad who has a Sams card bought an AC for me in the Sams Club in Tyler. I asked if I would have any problems exchanging it in Houston because I don't have a card.The AC didn't work properly so I took it in to the Sams on west *** and they tried to force me into buying a card just to exchange my AC. I asked to speak to a manager and Susan Mcpeak gave me the run around and tried to force me into buying a sams card in order to exchange the AC.Then she said if I exchanged the AC the new one would not have a warranty because I did not have a sams card. I then asked to get a refund instead because I thought that was ridiculous. We went round and round for about ** minutes as she made up stuff like saying that I had exceeded the ** day warranty. I showed her the reciept which plainly showed that I had not.It was purchased on *-**-** and I returned it today *-*-**. After she kept arguing with me I askd her if she thought I was stupid and could not count to **. I got so fed up that I told her
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~JD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JD: I'd give them a one out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~JD: For that I would say four out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~JD: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JD taken from his Sam's Club customer service problem that occurred on November 16th, 2017.