Sam's Club: Placed an order for * cameras. One arrived, the...
A Sam's Club customer review by GetHuman user ~Beyond Frustrated with SamsClu from November 19th, 2017
Background on ~Beyond Frustrated with SamsClu's case
GetHuman: ~Beyond Frustrated with SamsClu - can you tell our other Sam's Club customers when your case took place?
~Beyond Frustrated with SamsClu: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Beyond Frustrated with SamsClu a list of common Sam's Club problems)
~Beyond Frustrated with SamsClu: "Cancel Account" was why I was trying to call.
~Beyond Frustrated with SamsClu's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beyond Frustrated with SamsClu: Placed an order for * cameras. One arrived, the other never showed up. Both had same tracking number, so they were supposed to be in the same package. Sams refuses to issue refund. I am canceling my Sam's Club membership. They are horrible
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~Beyond Frustrated with SamsClu: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beyond Frustrated with SamsClu: I'd give them a two out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~Beyond Frustrated with SamsClu: For that I would say one out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~Beyond Frustrated with SamsClu: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beyond Frustrated with SamsClu taken from his Sam's Club customer service problem that occurred on November 13th, 2017.