Sam's Club: the operator offered to take my complaint (whic...
A Sam's Club customer review by GetHuman user GetHuman-218811 from November 19th, 2017
Background on GetHuman-218811's case
GetHuman: GetHuman-218811 - can you tell our other Sam's Club customers when your case took place?
GetHuman-218811: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-218811 a list of common Sam's Club problems)
GetHuman-218811: "Track an Order" was why I was trying to call.
GetHuman-218811's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-218811: the operator offered to take my complaint (which she did) and said i would receive a callback within ** hours.
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
GetHuman-218811: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-218811: I'd give them a four out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
GetHuman-218811: For that I would say one out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
GetHuman-218811: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-218811 taken from his Sam's Club customer service problem that occurred on November 10th, 2017.