I purchased a Samsung galaxy s* only a year ago...
A Samsung customer review by GetHuman user ~nikki from November 23rd, 2017
Background on ~nikki's case
GetHuman: ~nikki - can you tell our other Samsung customers when your case took place?
~nikki: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~nikki a list of common Samsung problems)
~nikki: "Refund a Charge" was why I was trying to call.
~nikki's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nikki: I purchased a Samsung galaxy s* only a year ago ...* days after the warranty expired the device started running hot and will not charge the device was evaluated by a Samsung technician ..he replaced the battery and the piece that charges it and it still doesn't work... now because my warranty ran out * days after the device stopped working Samsung wants me to pay $**.** dollars to get it repaired after spending $***.** dollars for the cost of the phone and im still paying that off...this is the worst company ever..the device has no physical or liquid damage and because the warranty is expired they will not help me resolve this issue I feel like they stole $***.** dollars from me...do not purchase anything from Samsung they do not care about their customers
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~nikki: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nikki: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~nikki: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~nikki: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nikki taken from his Samsung customer service problem that occurred on November 21st, 2017.