Samsung: I used the Chat feature. Since my phone is brok...
A Samsung customer review by GetHuman user ~Frustrated Samsung User from November 12th, 2017
Background on ~Frustrated Samsung User's case
GetHuman: ~Frustrated Samsung User - can you tell our other Samsung customers when your case took place?
~Frustrated Samsung User: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Samsung User a list of common Samsung problems)
~Frustrated Samsung User: "Returns" was why I was trying to call.
~Frustrated Samsung User's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Samsung User: I used the Chat feature. Since my phone is broken, I couldn't have them call back. It's frustrating.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Frustrated Samsung User: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Samsung User: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Frustrated Samsung User: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Frustrated Samsung User: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Samsung User taken from his Samsung customer service problem that occurred on November 5th, 2017.